JAY LOUISE Creative Director · Luxury Beauty
Menu +

About Jay Louise

The
beauty floor

From the beauty floor to behind the brand—a career shaped by the consumer, the craft, the image, and the responsibility to pass knowledge forward.

Jay Louise working with clients and beauty professionals

03 — From connection to confidence

The Beauty Floor to Behind the Brand

From the luxury retail floor to global advertising campaigns for the brands I once sold, my career has always been rooted in one thing: people.

Working in some of the most demanding retail environments in New York—including Bloomingdale’s, Nordstrom, Saks Fifth Avenue, and Bergdorf Goodman—taught me that beauty is psychology. It’s about understanding what makes someone stop, what makes them feel seen, and ultimately, what makes them trust a brand.

Selling skincare and haircare gave me a front-row seat to the consumer. I learned what clients were looking for, the questions they asked, the concerns they had, and the emotional connection behind the products they chose. That experience became invaluable when I began working on advertising campaigns for the very beauty brands I had once represented on the retail floor.

Each experience informed the next. Luxury retail taught me the consumer. Hair taught me the craft. Campaigns taught me the image. Education taught me how to transfer knowledge. Leadership taught me how to connect all of it.

I learned how to look at a campaign through two lenses: the creative eye and the consumer’s eye.

What makes someone stop scrolling?

What makes them walk into the store?

And once they’re there, how do we recreate the feeling that made them fall in love with the campaign in the first place?

Today, I bring that perspective full circle.

Whether I’m working one-on-one behind the chair, educating beauty professionals, or providing creative direction for a beauty campaign, my goal is the same: create an experience that connects.

Because beautiful imagery may capture attention—but connection builds trust, and trust creates lasting relationships.

Two lenses.

The creative eye.
The consumer eye.

I learned early that beauty has to work in two places at once.

It has to move the creative team—and it has to move the consumer.

My experience on the luxury retail floor taught me how people respond to beauty in real time. My work on campaigns taught me how to translate that understanding into imagery that captures attention and creates desire.

The retail advantage

Before I helped create the campaign, I learned how the consumer experienced it.

Bloomingdale’s. Nordstrom. Saks Fifth Avenue. Bergdorf Goodman. The retail floor became a real-time education in beauty, behavior, and trust.

Attention

What makes someone stop?

Connection

What makes someone feel seen?

Conversion

What makes them walk into the store—and come back?

The Rich’n’Cozi Perspective

Beauty. Psychology.
Experience. Connection.

Rich’n’Cozi is the philosophy behind the work: beauty should feel elevated without losing its humanity. It brings together the creative image, the consumer response, the artist’s execution, and the experience that turns attention into trust.

Continue the conversation

Let’s create something with meaning.